Frequently Asked Questions

Bareq Istanbul is a brand that specializes in premium handcrafted accessories, particularly keychains. We are dedicated to creating high-quality, unique pieces that blend authenticity with exceptional craftsmanship. The brand is owned and operated by Yilmaz Global, LLC, based in Delaware, USA. Bareq Istanbul serves customers who value precision, beauty, and the story behind every product.

We accept payments via MasterCard and Visa. The charge will only be made once the purchase is successfully completed. After successfully completing your purchase and payment, you will be directed to a page that displays all the order details.

If you're not satisfied with the product, you can contact us at contact@bareqistanbul.com, and we will assist you with the return process. For more details, you can also read our Return and Refund Policy.

We aim to process refunds within three days of receiving the returned item. Please note, your bank may take several days to process the payment back into your account. Therefore, please allow up to ten working days after sending the item back to us before inquiring about your refund. We will notify you via email once your refund has been processed.

We send return notes via email, so if you lose it, simply print off a new one from the email we sent you. If you cannot find the email, please contact us and ask for it to be resent.

Your order confirmation is automatically sent to your email address after placing an order. If you haven’t received it within 24 hours, please contact us at contact@bareqistanbul.com to check if there’s an issue with your order. Also, please check your spam or junk folder in case the confirmation email has been diverted there.

We’ll provide updates at every stage of your order, from the moment you place it, through dispatch, and delivery. In your delivery confirmation email, you will receive a tracking reference that you can use to check the progress of your order online. You can also track your order on our Order Tracking page.

Your order will be processed and shipped depending on your location and product availability. You can review the shipping information page for details based on your region. For more details, you can also read our Shipping Policy.

Shipping is free for all orders, regardless of the destination.

We ship from Istanbul to Saudi Arabia. You can check the shipping information page for a detailed breakdown to ensure we can deliver to your location.

There is only a short window between when you place your order and when we begin processing it. If you contact us immediately after ordering at contact@bareqistanbul.com, we may be able to cancel your order before it’s processed. If not, the order will be dispatched, and you can return it upon receipt if desired.

In the rare case that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team at contact@bareqistanbul.com with the details. We’ll respond within 48 hours. If you’re unhappy with the product for any reason, we gladly accept returns, provided the item is in “as new” condition, in its original packaging with all labels attached.

Our products can be used as keychains for house or car keys or as an elegant gift that adds a touch of class.

Each piece is carefully packaged in an elegant box to ensure protection and make it ready for gifting.

Our keychains are made of 100% copper, providing a warm, natural finish that enhances durability and adds a unique character. This ensures that our keychains are not only elegant but also strong enough for daily use. Each piece is 100% handmade by skilled artisans, ensuring a unique and high-quality product with attention to detail in every design.

To keep your keychain looking its best, avoid exposing it to dust, chemicals, and perfumes, as these can tarnish the silver over time. After wearing it, wipe the keychains with a clean, thin piece of cloth to remove any oils or residue, and store it in a dry place to preserve its shine and quality.